Clear terms for focused feedback.

Your accepted purchase and scope record the campaign’s commercial commitments. Historical purchases retain their original terms.

Use of the service

Use ADapptive only for lawful product feedback and implementation workflows. Keep credentials private, use only sites and content you are authorized to test, and respect the permissions granted by each tester pool.

Your content and code

You retain your rights in feedback and other content you submit. You grant ADapptive the limited permission needed to store, display, secure, and deliver that content through the service. Customer source code is not required and should not be submitted.

Paid and volunteer participation

Accepted paid responses earn the fixed compensation in the task terms, independent of vote direction or implementation. Reviews use published criteria with a 48-hour appeal period. Payouts are manually reviewed and initiated, subject to eligibility and funding. Volunteer contributions and private QA are unpaid and excluded from paid delivery counts. Legacy reward points are not a cash balance.

Purchases, scope, and replacements

New campaigns are one-time purchases, not subscriptions. Custom and Enterprise work is limited to an accepted scope; changes require an agreed amendment. Payment leaves setup pending. The initial collection window is seven days from Go live, with replacement work for missing or invalid responses. Refund requests receive individual administrative review, not automatic approval for scheduling changes. Duplicate-charge corrections and required reversals remain available. Existing subscriptions retain their cancellation and paid-period rights. Your own agent performs implementation, and production deployment requires your approval.